Our Story

Putting people first to make a difference in defence.
A message from our founders

“We got together in 2008 to set up ITSUS as an ICT professional services business to showcase the passion we have for working with and developing people. By leaning on our domain experience and industry insight, we wanted to address the significant barriers faced by those looking to work in this heavily regulated industry.

We’re dedicated to helping people fulfil their potential, and, of course, we’re hugely enthusiastic about technology. We love sharing with our employees that sense of achievement we get when we see the technology and services we’re delivering in the hands of our customers. There’s nothing better!”

Dr Shahid Mian, Managing Director & Alex Cousins, Chief Technical Officer

Our Vision

To be the preferred supplier of ICT products and services to international aerospace, defence and security organisations, and the public sector.

Our Values

A few years back, we decided to put down in writing the core values that guide our business. We settled on ACE – Ambition, Collaboration and Excellence – an acronym that encapsulates the essence of what we stand for and remains at the heart of everything we do today.


Achieving success through our people

Company growth, to us, means supporting all employees in achieving their individual ambitions. We empower our team members through continued professional development plans and encourage the pursuit of professional memberships and certifications.


Staying open-minded, agile, and committed

We are dedicated to fostering an open-minded team that welcomes new ideas and different approaches to challenges. Out in the wider community, we support collaboration and diverse thinking through PhD sponsorships, coaching local sports teams, and by committing to the Armed Forces Covenant as a forces-friendly employer.


Secure communications, expertly delivered

With a talented group of engineers from diverse backgrounds, you’ll often find us saying “no two engineers are the same”. But everyone on the team shares in our attitudes and behaviours – this is what makes us stand out from the crowd. In the face of complex challenges, we consistently demonstrate our adaptability, commitment, and responsiveness; behaviours that allow us to build long-lasting relationships with customers and partners.

Our People

The skills, attitudes and behaviours of our people are key to ITSUS’ success which is why continued professional development is so important to us. We provide our team with opportunities to develop their passion for technology and collaboration and we encourage them to take on leadership roles across industry research projects, public sector enhancements, and local universities’ PhD programmes. We put people first to fulfil our purpose of making a difference in defence.

Our Culture

At ITSUS, we boast a strong culture of inclusivity and excellence which is driven from the top and is embedded in the attitude of our people. Together, we relish the excitement of a problem being solved, or a room full of people benefitting from our ideas and knowledge. Our mission is to support our customers in bringing digital transformation to the public sector and we believe this is as much about culture as it is about technology.

Our Social Values

Dedicated to our purpose of making a difference in defence, we are a proud signatory of the Armed Forces Covenant which pledges to treat all those who serve with fairness and respect. We are also committed to giving back to our community and passionately support local sports teams and universities in South Wales.